Moving house can be one of the most stressful times experienced by Clients, as well as one of the most expensive. We take the
view that Clients need constant access to their Solicitor throughout this period, so as to remove as much of the stress from the Client as
possible. The Firm takes a very much "hands on" approach to the domestic conveyancing work with each stage of the process being fully explained
to the Client from the outset.
One of the most common complaints received by the profession is concerned with lack of communication. We pride ourselves in
our ability to let Clients know exactly what is happening at each stage of the conveyancing process. Delays do happen especially where chains of
transactions are involved, which is quite often very frustrating for the Client. We take a proactive role in trying to ensure that these
transactions are dealt with as quickly as possible. We always aim to return our Clients' telephone calls on the same day, even if this
involves a call well after normal office hours. Of course, if the call can be taken by either Tim or Lindsey when it is made by the Client then
so much the better.
Over the years, Tim has found that Clients appreciate the time that he spends with them shortly before exchange of contracts
is due to take place. Each document is carefully explained and any queries or concerns that the Client may have is fully discussed and dealt
with. It is very easy to assume that if a Client has moved house once then they are fully familiar with the procedure and the terminology. Tim
recognises that this is often far from the case, and it is very satisfying to be able to explain matters so that the Client understands
exactly how the process works. This leads to improved Client / Solicitor relations.
In 2012 The Law Society introduced a voluntary scheme for conveyancers whereby a Quality Conveyancing Service
Mark can be given to those practices who qualify. As Timothy Kench & Co are committed to giving the highest quality of service in
the house-moving process we will be actively seeking accreditation to this scheme. With the introduction of Alternative Business Structures other
bodies are now seeking to introduce accreditation schemes for conveyancers. We believe that although these have a place in ensuring standards are
maintained in certain areas, there is nothing better than the individual practitioners maintaining their own high standards of professional
expertise in their chosen field linked inextricably to dedicated client care.
With the introduction of Outcomes Focused Regulation by the SRA, the emphasis now is on assessing the risk in acting in
conveyancing matters as it affects each Client and areas such as conflicts of interest, referral arrangement and property related fraud and money
laundering all have to be considered at the point of accepting Instructions. In the vast majority of domestic conveyancing matters the solicitor
will also be acting for the mortgage lender.
During 2011 and 2012 a number of the major lenders in the mortgage field commenced what is to be an annual review of their
panels of solicitors who are instructed to act for them at the same time as acting for the Client. Recently, and without any consultation with
either the profession as a whole or our professional representatives at the Law Society or the Solicitors Regulation Authority, one of the
major players in the mortgage market, HSBC, has removed the vast majority of solicitors firms from their panel. This created problems for
the clients and an outcry from the profession. Fortunately they have now reinstated a substantial number of firms to their panel, notably
those who have attained the CQS mark referred to above. We at Timothy Kench & Co have been reappointed to the majority of
lenders' panels and certainly the major UK lenders retain us to act on their behalf. To maintain our position on those lender panels, we are
committed to reviewing our case management systems tailored specifically to avoid risks to both the Clients and the Firm.
In addition to the straightforward sale and purchase of domestic freehold property, we also deal with :-
Transfer of leasehold premises
Creation of new domestic leases
Extending the term of existing leases
Transfers of equity (often connected with matrimonial settlements)
Deeds of Trust (where the equity is held by partners in differing shares)
Voluntary First Registrations at the Land Registry
Applications for Possessory Title
Advising on Buy-to-Let and Off-Plan purchases
We also have regular contact with one of the the UK's leading fee-free mortgage brokers who can be contacted
directly to assist clients in arranging their mortgages, which again in the present economic climate is very important. Details of this firm
appears on our Links page.
As properties get older, various structural and cosmetic defects can occur which may need rectifying before a property can be
sold or purchased. We find that Clients are becoming more sophisticated in their demands as to the state of an older property and it is therefore
vital to have access to specialist firms who can carry out specific surveys targeting these problems and then recommend and carry out remedial
action. Again we have contacts with such a firm and you will find their website listed on our Links page.